Privacy Policy

Inkabilly understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and we will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Who are we?

    This site, www.inkabilly.com and any sub-domains of this site (e.g. www.inkabilly.co.uk), is owned and operated by Lee Franklin. Our address is 9 Northfield Avenue, Hanham, Bristol, BS15 3RB, UK.

    What data do we collect?

      Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see the section on our use of Cookies and similar technologies):

      • name;
      • business/company name;
      • contact information such as email addresses and telephone numbers;
      • demographic information such as post code, address, preferences and interests;
      • financial information such as credit / debit card numbers;
      • IP address;
      • web browser type and version;
      • operating system and device information;
      • feedback and reviews
      • a list of URLs starting with a referring site, your activity on our site, and the site you exit to;
      What do we do with your information?

      When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

        All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

        Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

        • Providing and managing your Account;
        • Providing and managing your access to our site;
        • Personalising and tailoring your experience on our site;
        • Processing your orders;
        • Supplying our products or services to you (please note that we require your personal data in order to enter into a contract with you);
        • Personalising and tailoring our products or services for you;
        • Responding to communications from you;
        • Supplying you with email newsletters that you have subscribed to (you may unsubscribe or opt-out at any time by using the links provided in our emails);
        • Market research;
        • Contacting you about leaving a review for products that you have purchased;
        • Analysing your use of our site and gathering feedbackto enable us to continually improve our site and your user experience;
        • Contacting you by email to ask for a review or feedback when you make a purchase.

        With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our products or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR. Only with your permission, will we send you emails about our store, new products and other updates.

        Data storage

          We only keep your data for as long as we need to in order to use it as described and/or for as long as we have your permission to keep it. We keep data for the following periods:

          • Mailing list (Mailchimp) -when you subscribe to our newsletter we may keep your information until you notify us otherwise or choose to unsubscribe from our mailing list.
          • Marketing - where you have agreed to receive direct marketing we may keep your information until you notify us otherwise.
          • Customer accounts - when you create an account we may keepyour account information until you notify us that you want to delete your account.
          • Order information -when you place an order, your information will be retained for the legal period of 4 years after a transaction is made. We never store card details.

          Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under  the GDPR.

          Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site.

          Who might we share your information with?

            We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

            We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

            In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

            Third Party Services

              In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

              We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

              • Shopify- we use Shopify to power our online store and process payment. You can read more about how Shopify uses your Personal Information below  (section 7) and here: https://www.shopify.com/legal/privacy
              • Paypal- process payments. Please see Paypal’s Privacy Policy.  https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
              • Google Analytics - we use Google Analytics to help us understand how our customers use our site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
              • OrderlyEmails send notification emails (including order confirmations, draft invoices, shipping confirmations and updates, order cancellations, refund notifications, account activation, password recovery emails, abandoned checkout notifications and emails to our customers) Denmark
              • Mailchimp – newsletter maintenance: including sign up information, emails (newsletter, welcome email, abandoned cart email, requesting a review after purchase email). USA
              • Royal mail, ParcelForce, Parcel2Go -  delivering your goods and receiving courier service quotes. UK

              If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

              If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

              In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

              We also use Google Analytics Advertising Features, including Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographic and Interest Reporting as well as Bing to advertise our products.

              You can opt out of customized Google ads by visiting:
              Google Ads Preference Manager

              To opt out of receiving interest based advertising from Microsoft:
              Microsoft Ads Preference Manager

              To opt-out of Google Analytics:
              Google Analytics Opt-out Browser Add-on


              External links: Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

              Shopify

              Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

              Shopify Payment Processing

                If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. We do not personally hold any credit or debit card information.

                All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

                PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

                For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

                 Consent

                How do you get my consent?
                When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

                How do I withdraw my consent?
                If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@inkabilly.com

                  You may access certain areas of our site without providing any Data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

                  You may restrict your internet browser’s use of Cookies. For more information see the Cookies section below.

                  How do I access my data?

                    You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at info@inkabilly.com

                    Social sharing features

                      This site may offer social sharing features and other integrated tools, such as the Facebook, Twitter and Pinterest buttons (e.g., “Like,” “Tweet” and “Pin It”), which let you share actions you take on the sites with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

                      Links to other websites

                      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

                      Cookies

                        We use cookies and similar technologies on our site to improve its performance and enhance your user experience. This policy explains how we do that.

                        Cookies are small text files which a website may put on your computer, tablet, mobile phone or other device for accessing the internet when you first visit a site or page. The Cookie will help our site to recognise your device the next time you visit.

                        Cookies do many things. For example, they can help us to analyse how well our site is performing, or even allow us to recommend content we believe will be most relevant to you.

                        Certain cookies contain personal information. For example, if you click to "remember me" when logging in, a Cookie will store your username. Most cookies won't collect information that identifies you. Instead, cookies will collect more general information such as how users arrive at and use our site, or a user's general location.

                        Please note that cookies can't harm your computer.

                        Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

                        Name of Cookie

                        Purpose

                        Strictly Necessary

                        _session_id

                        Unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

                        No

                        _shopify_visit

                        No data held, Persistent for 30 minutes from the last visit, Used by our site provider’s internal stats tracker to record the number of visits

                        No

                        _shopify_uniq

                        No data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

                        No

                        cart

                        Unique token, persistent for 2 weeks, Stores information about the contents of your cart.

                        Yes

                        _secure_session_id

                        unique token, sessional

                        No

                        storefront_digest

                        Unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

                        No

                        _shopify_s
                        _shopify_y 

                        Used to remember a visitor's order/cart history

                        No

                         

                        The following third party Cookies may be placed on your computer or device:

                        Third Party

                        Purpose

                        Details

                        Privacy policy

                        Facebook

                        Social Sharing

                        Enables social sharing with Facebook.

                        www.facebook.com/about/privacy/

                        Twitter

                        Social Sharing

                        Enables social sharing with Twitter.

                        www.twitter.com/privacy

                        PayPal

                         Payment Transactions

                         Unique PayPal Transaction cookie to each user

                        https://www.paypal.com/uk/webapps/mpp/ua/cookie-full

                         

                        Our site uses analytics services provided by Google, Bing, Facebook and Shopify. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it.

                        The analytics service(s) used by our site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

                        The analytics service(s) used by our site use(s) the following Cookies

                        Name of Cookie

                        First / Third Party

                        Provider

                        Purpose

                        _gat

                        First

                        Google

                        Used to throttle request rate.

                        _ga

                        First

                        Google

                        Used to distinguish users.

                        _gid

                        First

                        Google

                        Used to distinguish users.

                         

                        You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

                        You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

                        It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

                        The links below provide instructions on how to control Cookies in all mainstream browsers:

                        Google Chrome:
                        https://support.google.com/chrome/answer/95647?hl=en-GB

                        Microsoft Internet Explorer:
                        https://support.microsoft.com/en-us/kb/278835

                        Microsoft Edge:
                        https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

                        Safari (macOS):
                        https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

                        Safari (iOS):
                        https://support.apple.com/en-gb/HT201265

                        Mozilla Firefox:
                        https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

                        Android:
                        https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

                        In addition to using cookies on our site, we use cookies and similar technologies in some of the emails we send to you. Just like the cookies on our site, these are used to help us understand your use of our site and to keep improving it.

                        We use web beacons in some of our email to detect when (or whether) you open an email and how you have interacted with it, and other information such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.

                        Emails from us may contain links. Each one of those links will contain a unique tag which enables us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.

                        Changes to this Policy

                        We may change this Privacy Notice from time to time, so please review it frequently. If we make changes to this policy, we will notify you here that it has been updated. This policy was last updated on 24th May 2018.


                        If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

                        Questions and Contact information

                        If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please don’t hesitate to contact us at info@inkabilly.com or by mail at
                        Inkabilly
                        9 Northfield Avenue, Hanham, Bristol, BS15 3RB