We accept Visa, Mastercard, American Express and good old Paypal.
We will send you an order confirmation email with an Order number. If you have any questions concerning your order, please don't hesitate to contact us quoting your Order number at firstname.lastname@example.org
Shipping costs are calculated at checkout, based on the weight of your order. We only charge the actual postage & packaging cost - no hidden profit is made on postage! Sometimes a mistake can be made by us or our trustee website calculator, so if you think your shipping charge is way out, then please do get in touch.
We cap our postage at a certain level so no matter how big your order is, UK customers will never pay more than £3.65, European customers will never pay more than £9.95 and International customers will never pay more than £16.50 (Retail customers only).
UK Shipping: Royal Mail First Class.
International Shipping: Standard Airmail.
'Signed For' or Insured/Trackable Shipping: If you require this service, it will require an additinoal charge. Please contact us by email us at email@example.com before placing your order, and we'll be happy to upgrade you.
Please note that international customers are responsible for all taxes and duties associated with shipping after the item reaches their respective country.
We aim to dispatch orders within 2 working days and we will let you know as soon as your order has been dispatched.
If you're in the UK (and Mr.Postie is doing his job correctly) you should receive your order the day after dispatch, but please allow up to 5 working days for delivery when placing your order.
We are currently dispatching on Mondays, Wednesdays & Fridays.
Europe: You should get your order within 3 - 5 days, but please allow 1-2 weeks for delivery after dispatch before getting in touch about non-delivery (which is rare!).
International: Delivery outside of Europe usually takes about 2 weeks, but please allow 2-3 weeks for delivery after dispatch before getting in touch about non-delivery (which is rare!).
** If you need your order in a hurry or by a specific date, please feel free to get in touch and we'll do our best to hurry it to you!
Refunds and Exchanges
Please see our Returns section.
If you would like to ask us anything, please feel free to email us or call us on (UK) 07756 663625. Office hours are Monday to Friday 9am - 2pm GMT.
Inkabilly HQ also welcomes snail mail! You can write to us at;
9 Northfield Avenue, Hanham, BRISTOL, BS15 3RB, UK